Q: What is your Payment Policy? A: Payment must Accompany Order for all New Customers. As we build trust in the relationship we have an understanding and will become more flexible as time goes on. Q: What is your Guarantee Policy? A: If you are not 100% Satisfied with your jewelry for any reason please return unworn within 30 days from date of purchase for a Full Refund.  Minus Shipping and Handling. Q: Does the Guarantee apply to Custom Orders? A: We do not accept returns on Custom made or Personalized items. Your item will be made to your specifications and cannot be sold to someone else if returned. If we make a mistake we will resolve the problem at no extra charge. We reserve the right to replace, repair or issue a refund depending on the situation. Q: What about making exchanges and repairs? A: Should jewelry need repair due to workmanship or material defect the piece will be repaired free of charge within 30 days from date of purchase. (This does not include catching and breaking the item.) Due to normal wear and tear after the 30 days there is a fee for time and material for restringing or wire repair. Extra charge for replacement parts. $10 Restringing $20 Wire Wrapping Q: Do you offer shipping services? A: Mali can ship products to any location throughout the United States and Canada. All shipping charges and insurance costs are the responsibility of the client.